If you run a padel or racket club, your member data probably lives in more places than you would like. Some bookings sit in Playtomic. Others come through Matchi, Padel Mates or Nettla. Your front desk keeps a spreadsheet. Your marketing lives somewhere else entirely. RacketSync exists to pull all of that into one place, automatically.
This is a plain-English explainer of what RacketSync is, what it does, and whether it is right for your club.
What is RacketSync?
RacketSync (also written Racket Sync) is booking-sync software for padel and racket sport clubs, built by Ace Rally Media. It connects your booking platforms to your CRM so that every booking, member and court record lives in a single, real-time view, with no manual data entry.
In short: the booking platforms are where your players reserve courts. RacketSync is the layer that keeps your CRM in step with them, continuously, in the background.
It is a product of Ace Rally Media, part of the MB Digital Services group in the UK, and it works hand in hand with Rally AI, our CRM built specifically for sport clubs.
The problem RacketSync solves
Most clubs run on more than one system, and those systems do not talk to each other. That creates three expensive problems:
- Siloed data. A player who books on Playtomic one week and Padel Mates the next looks like two different people. You never see the full picture.
- Manual reconciliation. Someone on your team exports spreadsheets, copies rows between systems, and tries to keep it all straight. It is slow, and it is always slightly out of date.
- Missed follow-ups. When the data is scattered, the right message at the right moment just does not happen. First-timers are not welcomed back. Lapsed players are not won back. Quiet courts stay quiet.
RacketSync removes the plumbing so none of that falls to a human.
Which booking platforms RacketSync connects
RacketSync connects the booking systems padel and racket clubs actually use:
- Playtomic, the world's largest padel booking platform
- Matchi, a leading racket sports booking system across Europe
- Padel Mates, the UK's fastest-growing padel community app
- Nettla, a modern booking and management platform for padel and racket clubs
Already using one or more of these? RacketSync connects them all to your CRM, and brings their bookings, memberships and court data into one unified view.
What RacketSync does with your data
Once connected, RacketSync keeps your CRM current without anyone lifting a finger:
- One unified view. Every booking from every platform in a single dashboard, with each player's full cross-platform history in one record.
- Real-time sync. New bookings, cancellations and membership changes appear in your CRM automatically, usually within 30 seconds.
- Court and utilisation insight. See which courts and time slots run hot and which run empty, so you can act on it.
- Automation triggers. Because the data is live, your CRM can act on it: welcome a first-timer, reward a loyal member, or re-engage a player who has drifted away.
That last point is where RacketSync stops being plumbing and starts filling courts.
Who RacketSync is for
RacketSync is built for padel, tennis, squash, pickleball and multi-sport racket clubs that take bookings through one or more of the platforms above and want a single, reliable source of truth for their members. It suits single-site venues and multi-site operators alike.
It is not a booking platform itself, and it is not trying to replace Playtomic or Matchi. It sits alongside the tools you already use and makes them work together.
How to get RacketSync for your club
Setup takes minutes, with no developer and no data migration required. The best way to see it is live, on the platforms you already use. Book a demo and the Ace Rally Media team will walk you through RacketSync and Rally AI together.
Frequently asked questions
Is RacketSync the same as Rally AI? No. Rally AI is the CRM. RacketSync is the integration layer that feeds it. RacketSync pulls booking data from your platforms into Rally AI so your team works from one live view.
Who makes RacketSync? RacketSync is a product of Ace Rally Media, part of the MB Digital Services group, based in High Wycombe, UK.
How quickly does data sync? Automatically, usually within 30 seconds of a change on the booking platform.
Do I need technical skills to set it up? No. Connecting your booking platforms takes minutes, with no developer and no data migration.
How much does RacketSync cost? Pricing is tailored to each club's size and setup. Book a demo and we will put together a plan that fits your club.