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Ace Rally Media

Terms & Conditions

Last updated: 15 June 2026

1. About These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website at acerally.co.uk (the “Site”) and the services, software, and platforms provided by Ace Rally Media (the “Services”). They form a legally binding agreement between you and us.

Who we are. Ace Rally Media is a trading name of MB Digital Services Ltd, a company registered in England and Wales. References to “we”, “us”, and “our” mean MB Digital Services Ltd t/a Ace Rally Media. You can contact us at info@mbdigital.services.

By accessing the Site or using any of our Services, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Site or the Services.

Business clients. Our Services are provided to businesses (such as padel clubs, golf clubs, racket-sport venues, and similar organisations). Where we provide Services to you under a separate signed Agency Services Agreement or order form (a “Service Agreement”), that Service Agreement takes precedence over these Terms to the extent of any conflict.

2. Our Services

We provide digital marketing services and proprietary software products to sports clubs and venues. Our Services include the following.

2.1 Digital Marketing Services

We plan, build, and manage advertising and marketing campaigns on third-party platforms including Meta (Facebook and Instagram), Google, and other social and search platforms. This may include ad creative, copy, campaign structure, audience targeting, lead-generation forms, landing pages, and performance reporting.

2.2 Rally AI

Rally AI is our customer relationship management (CRM) platform for sports clubs. It provides contact management, sales pipelines and opportunities, marketing automations, landing pages and funnels, payment and subscription tools, email, SMS and WhatsApp communications, AI-assisted features, reputation management, and social-media scheduling.

2.3 RacketSync

RacketSync is our integration tool that connects a club’s booking platform(s) — such as Playtomic, Matchi, Nettla, and Padel Mates — with Rally AI, automatically syncing booking data, membership information, and player contact details into the CRM. Integration availability depends on the application programming interface (API) access made available by those third-party platforms, which is outside our control.

2.4 Ask Ace

Ask Ace is our artificial-intelligence assistant. It can retrieve, summarise, and answer questions about data held in connected sources, including a club’s booking platform(s), its Rally AI account, and connected social and advertising platforms, to provide insights and assist with day-to-day operations. Ask Ace produces automated outputs that may contain errors and should not be relied upon as professional advice or as the sole basis for material decisions.

3. Accounts, Credentials & Acceptable Use

  • Where the Services require an account, you are responsible for keeping your login credentials secure and confidential, and for all activity that occurs under your account.
  • You must provide accurate, current, and complete information and keep it up to date.
  • You must hold all necessary rights, consents, and permissions for any data, content, or platform credentials you provide to us or connect to the Services (including booking-platform and advertising-account access).
  • You must not use the Services unlawfully, to send unsolicited or unlawful communications, to infringe any third party’s rights, to transmit malware, to attempt to gain unauthorised access to any system, or in any way that breaches the acceptable-use policies of connected third-party platforms.
  • You must comply with all applicable laws when using the Services, including data-protection law and the rules governing electronic marketing (such as obtaining valid consent before sending marketing messages where required).

4. Third-Party Platforms

Our Services connect to and depend on third-party platforms (including Meta, Google, and booking providers such as Playtomic, Matchi, Nettla, and Padel Mates). We do not control those platforms and are not responsible for their availability, performance, policies, pricing, API changes, or any suspension or termination of access by them. Your use of those platforms is subject to their own terms. We cannot guarantee uninterrupted integration or sync where a third-party platform changes, restricts, or withdraws access.

5. Artificial Intelligence Features

  • Certain features, including Ask Ace and AI capabilities within Rally AI, use artificial intelligence and large language models, which may be operated by us or by trusted third-party AI providers.
  • AI outputs are generated automatically, may be inaccurate or incomplete, and do not constitute professional, legal, financial, or marketing advice. You are responsible for reviewing AI outputs before relying on or acting upon them.
  • You must not use the AI features to generate unlawful, misleading, or harmful content, or to process personal data without an appropriate lawful basis.

6. Fees & Payment

  • Fees for the Services are set out in your Service Agreement or order form. Unless stated otherwise, fees are exclusive of VAT, which will be added where applicable.
  • Subscription fees are collected in advance on a recurring basis from commencement of work on the account.
  • If a payment fails, we may make a limited number of retry attempts. If payment continues to fail, we may pause the Services until the outstanding balance is cleared.
  • Late or unpaid sums shall accrue interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with the fixed sum and reasonable recovery costs provided for under that Act.
  • Cancellation of a subscription Service requires one (1) clear calendar month’s written notice unless your Service Agreement states otherwise.

7. Intellectual Property

Our IP. All intellectual property rights in Rally AI, RacketSync, Ask Ace, the Live Dashboard, the Site, and all related software, source code, tools, methodologies, templates, automation workflows, pipeline structures, sequences, configurations, designs, and know-how (together, “Our IP”) are and shall remain the sole and exclusive property of MB Digital Services Ltd, whether created before or during the provision of the Services.

Your licence. Subject to payment of all applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use Our IP solely for your own internal business purposes for the duration of your Service Agreement. This licence ends automatically on termination or expiry.

Restrictions. You must not copy, reverse-engineer, decompile, or attempt to derive the source or underlying logic of Our IP; replicate or build a competing or substantially similar system based on Our IP, its configurations, or methodologies; or resell, sublicense, or make Our IP available to any third party. These restrictions survive termination.

Your content. You retain ownership of the data, branding, logos, and content you provide (“Your Content”), and grant us a licence to use it solely to provide the Services.

8. Data Protection

Our handling of personal data is governed by our Privacy Policy and, where we process personal data on behalf of a business client, by the data-protection terms in the relevant Service Agreement. Where we process club members’, players’, or leads’ personal data on a client’s behalf, the client is the controller and we act as processor on the client’s documented instructions. Personal data held in Rally AI may be stored and processed on secure infrastructure located outside the United Kingdom; where it is, we ensure an appropriate transfer safeguard is in place as described in our Privacy Policy.

9. Availability & Support

  • We aim to keep the Services available but do not guarantee that they will be uninterrupted, error-free, or free from delays, particularly where interruptions are caused by third-party platforms, maintenance, or events beyond our reasonable control.
  • We provide platform support and guidance as part of the Services. Bespoke development or work outside the agreed scope is quoted and agreed separately.

10. Limitation of Liability

  • Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.
  • Subject to the above, we shall not be liable for any loss of profit, loss of business, loss of anticipated savings, loss of or corruption of data, or any indirect or consequential loss, howsoever arising.
  • Subject to the above, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
  • We are not liable for any failure or interruption of the Services caused by third-party platforms, API changes, outages, or other matters beyond our reasonable control.

11. Termination

  • Either party may terminate a Service on one (1) clear calendar month’s written notice, unless the Service Agreement states otherwise.
  • We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay, or use the Services unlawfully.
  • On termination, your licence to use Our IP ends, your access and credentials may be revoked, and we will, on written request, export and return your own data to you. Our IP and configurations are not transferred to you. Clauses which by their nature should survive termination (including those on intellectual property, restrictions, confidentiality, and liability) shall continue.

12. Website Use

  • The content on the Site is provided for general information only and may change without notice. While we take care to keep it accurate, we make no warranties as to its completeness or accuracy.
  • You must not misuse the Site by knowingly introducing harmful material, attempting to gain unauthorised access, or using it in breach of these Terms.
  • The Site may contain links to third-party websites. We are not responsible for the content of those sites.

13. Confidentiality

Each party agrees to keep confidential the other party’s non-public information disclosed in connection with the Services, including Our IP and its configurations and methodologies, and to use it only for the purposes of the Services. These obligations survive termination.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on the Site, and the “Last updated” date will reflect the latest revision. Continued use of the Site or Services after changes take effect constitutes acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that where you are domiciled in Scotland the laws and courts of Scotland shall apply.

16. Contact

Questions about these Terms can be sent to info@mbdigital.services, addressed to MB Digital Services Ltd t/a Ace Rally Media.